Energy & Utilities Cloud
Built for energy, water, and utility providers, this cloud connects customer service, field operations, and billing in one platform. Our Jumpstart gets your team live on a modern, compliant CRM — without the drawn-out implementation timeline.
Time to Go-Live
4-6 Weeks
Certified Experts
200+
Configured & Live
100%
Limited-Time Offer
Under $25K
What Your Utility Business Needs
- Deliver a connected 360° customer experience across all service channels
- Increase customer satisfaction with proactive outage & service communications
- Decrease cost-to-serve through AI-powered self-service and digital channels
- Improve field workforce efficiency with smart scheduling & dispatch
- Streamline new service connections, moves & changes with automated workflows
- Manage energy programs, rebates & demand response at scale
- Boost agent productivity with a unified console for all customer interactions
What's Included
- Discovery sessions on service operations & customer journey mapping.
- Map service request types, field workflows & AMI/OMS integration needs.
- Identify KPIs: CSAT, cost-to-serve, outage resolution time & churn.
- Business Requirements Document (BRD).
- Configure E&U Cloud: accounts, premises, service points & meter data.
- Set up service request management & new connection workflows.
- Configure outage management, alerts & proactive notifications.
- Enable energy efficiency programs, rebate management & field dispatch.
- Integrate with AMI, OMS & billing systems via MuleSoft connectors.
- Agent & field team training on E&U Cloud service console.
- End-user training materials & quick-reference guides.
- Nespon Academy Energy & Utilities Cloud resources.
- User Acceptance Testing (UAT).
- Production go-live support.
- Post go-live Hypercare.
Expected Outcomes
-
Connected Customer 360°
Unified view of every customer, premise & service interaction -
Lower Cost-to-Serve
Digital self-service & AI deflect calls and reduce operational costs -
Faster Outage Resolution
Proactive communications keep customers informed in real time -
Field Workforce Efficiency
Smart scheduling reduces drive time and improves on-time rates -
Program Compliance
Manage rebates, demand response & sustainability programs at scale -
Improved CSAT
Proactive service and self-service options drive higher satisfaction scores
Why Nespon?
-
Summit Partner
Highest Salesforce partner tier — proven delivery excellence -
800+ Certifications
Deep technical expertise across every Salesforce cloud -
Utilities-Led
Former utility executives with deep AMI, OMS & field ops expertise -
AI First
Agentforce & Einstein AI embedded in every engagement -
Global Delivery
4 Centers of Excellence — on-time, on-budget delivery -
Nespon Academy
Built-in training ensures lasting adoption post go-live