Communications Cloud
Your telecom CRM — modernized, configured, and live this quarter.
Time to Go-Live
4-6 Weeks
Certified Experts
200+
Configured & Live
100%
Limited-Time Offer
Under $25K
What Your Telecom Business Needs
- Accelerate B2B and B2C product launches with a flexible product catalog
- Increase revenue by enabling guided selling and CPQ for complex bundles
- Decrease order fallout and revenue leakage across the order-to-cash cycle
- Improve customer experience with a unified 360° view across all channels
- Streamline BSS/OSS integration to connect legacy systems with Salesforce
- Reduce time-to-market for new offerings from months to days
- Boost agent productivity with AI-assisted order capture and case management
What's Included
- Discovery sessions on BSS/OSS landscape & integration touchpoints.
- Map B2B and B2C sales journeys, product catalog & CPQ requirements.
- Identify KPIs: order fallout rate, activation time, ARPU & churn.
- Business Requirements Document (BRD)
- Configure Comms Cloud core objects: accounts, orders & contracts.
- Set up Enterprise Product Catalog for B2B & B2C bundle offerings.
- Configure CPQ rules for guided selling, pricing & discount logic.
- Enable order management & activation flows for provisioning.
- Integrate with legacy BSS/OSS via MuleSoft or native connectors
- Agent & sales team training on order capture & service console.
- End-user training materials & CPQ quick-reference guides.
- Nespon Academy Communications Cloud & CPQ resources
- User Acceptance Testing (UAT).
- Production go-live support.
- Post go-live Hypercare.
Expected Outcomes
-
Faster Product Launch
New telecom bundles live in days using Enterprise Product Catalog -
Revenue Leakage Eliminated
Unified order-to-cash process closes gaps between CPQ & billing -
Higher Agent Productivity
Guided selling & 360° customer view speeds up order capture -
Reduced Order Fallout
Automated order validation cuts provisioning errors significantly -
360° Customer Visibility
Unified view of every account, order & service interaction -
Faster Time-to-Market
Launch new products and promotions in a fraction of the time
Why Nespon?
-
Summit Partner
Highest Salesforce partner tier — proven delivery excellence -
800+ Certifications
Deep technical expertise across every Salesforce cloud -
Telecom-Led
Former telco executives with deep BSS/OSS & operator experience -
AI First
Agentforce & Einstein AI embedded in every engagement -
Global Delivery
4 Centers of Excellence — on-time, on-budget delivery -
Nespon Academy
Built-in training ensures lasting adoption post go-live