{"id":6501,"date":"2023-08-31T14:21:53","date_gmt":"2023-08-31T14:21:53","guid":{"rendered":"https:\/\/app-nespon-web-staging-ajeubdh3djg5fqab.centralus-01.azurewebsites.net\/service-cloud\/"},"modified":"2025-06-11T13:44:07","modified_gmt":"2025-06-11T13:44:07","slug":"service-cloud","status":"publish","type":"page","link":"https:\/\/staging.nespon.com\/es\/service-cloud\/","title":{"rendered":"Servicios Multi Clouds\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6501\" class=\"elementor elementor-6501 elementor-5232\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c285094 elementor-section-content-bottom elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c285094\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a4d97b\" data-id=\"4a4d97b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63ab562 remove_before elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"63ab562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service Cloud<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e929db0 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"e929db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1204\" height=\"1280\" src=\"\/wp-content\/uploads\/2023\/12\/image-13.png\" class=\"attachment-full size-full wp-image-8550\" alt=\"nespon-salesforce-summit-partner\" srcset=\"\/wp-content\/uploads\/2023\/12\/image-13.png 1204w, \/wp-content\/uploads\/2023\/12\/image-13-282x300.png 282w, \/wp-content\/uploads\/2023\/12\/image-13-963x1024.png 963w, \/wp-content\/uploads\/2023\/12\/image-13-768x816.png 768w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a0ef23 elementor-reverse-mobile elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a0ef23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b1491e0\" data-id=\"b1491e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e826402 remove_before elementor-widget elementor-widget-heading\" data-id=\"e826402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Cloud permite a las empresas reducir costos y aumentar el ROI con la plataforma de servicio m\u00e1s completa del mundo.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c23b5 elementor-widget elementor-widget-text-editor\" data-id=\"12c23b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Con Service Cloud, podr\u00e1 elegir de qu\u00e9 manera comunicarse con sus clientes, ya sea por correo electr\u00f3nico, tel\u00e9fono, redes sociales, comunidades online, chat, texto y m\u00e1s.<\/p><p><span style=\"font-size: 1.13rem;\">\u00a0<\/span><\/p><p><span style=\"font-size: 1.13rem;\">Para mantener un nivel de excelencia cuando sus clientes lo contacten, Service Cloud asegura que sus agentes tengan todas las herramientas que necesitan para responder eficientemente a las preguntas y solicitudes de los clientes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2219d4b elementor-widget elementor-widget-button\" data-id=\"2219d4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.nespon.com\/es\/contactenos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-play\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cont\u00e1ctenos Para Comenzar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-24a058a\" data-id=\"24a058a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-972f307 elementor-widget elementor-widget-image\" data-id=\"972f307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"605\" height=\"600\" src=\"\/wp-content\/uploads\/2023\/08\/multi-img.png\" class=\"attachment-full size-full wp-image-6354\" alt=\"Our-Commitment-to-Inclusion-and-Diversity\u200b\" srcset=\"\/wp-content\/uploads\/2023\/08\/multi-img.png 605w, \/wp-content\/uploads\/2023\/08\/multi-img-300x298.png 300w, \/wp-content\/uploads\/2023\/08\/multi-img-150x150.png 150w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1667fda elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1667fda\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f3f887\" data-id=\"2f3f887\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21fff72 elementor-widget elementor-widget-image\" data-id=\"21fff72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"920\" height=\"484\" src=\"\/wp-content\/uploads\/2023\/08\/Layer-75.png\" class=\"attachment-full size-full wp-image-6376\" alt=\"salesforce-cloud\" srcset=\"\/wp-content\/uploads\/2023\/08\/Layer-75.png 920w, \/wp-content\/uploads\/2023\/08\/Layer-75-300x158.png 300w, \/wp-content\/uploads\/2023\/08\/Layer-75-768x404.png 768w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee02a7a\" data-id=\"ee02a7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91d3250 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"91d3250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service Cloud potencia la productividad de los agentes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Permite la comunicaci\u00f3n en m\u00faltiples canales.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Brinda soporte a la resoluci\u00f3n de problemas en campo.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85a830b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"85a830b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-93204a8\" data-id=\"93204a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f0c3a2 ani_temp elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8f0c3a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1026\" height=\"898\" src=\"\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-1.png\" class=\"attachment-full size-full wp-image-4871\" alt=\"salesforce-Service-Cloud\u200b\" srcset=\"\/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-1.png 1026w, \/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-1-300x263.png 300w, \/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-1-1024x896.png 1024w, \/wp-content\/uploads\/2023\/08\/MicrosoftTeams-image-1-768x672.png 768w\" sizes=\"(max-width: 1026px) 100vw, 1026px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Nueva Implementaci\u00f3n de Service Cloud<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e150c8 min_height1 elementor-widget elementor-widget-text-editor\" data-id=\"3e150c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La implementaci\u00f3n de Service Cloud es clave para asegurar el \u00e9xito de su CRM. Nuestras implementaciones lo gu\u00edan a trav\u00e9s del principales componentes y brindan un soporte adicional seg\u00fan sea necesario. Trabajamos junto a su organizaci\u00f3n para entender sus necesidades e identificar las diferentes caracter\u00edsticas y configuraciones de Service Cloud que deben utilizarse para brindar un excelente servicio al cliente, permitiendo al mismo tiempo que sus agentes sean lo m\u00e1s productivos y eficientes posible.<\/p><p>\u00a0<\/p><p>A trav\u00e9s de chats, mensajes y redes sociales, podemos configurar Service Cloud para asegurarnos que la voz de sus clientes se escuche y que cada uno de sus casos se dirija al agente correcto. Lo ayudamos a identificar los elementos de su instancia de Service Cloud que deber\u00edan estar disponibles a trav\u00e9s de una Comunidad de Clientes para permitir que cuenten con informaci\u00f3n sobre sus Casos, modifiquen su informaci\u00f3n de contacto y accedan a datos que les ayuden a resolver sus propios problemas sin la necesidad de presentar un Caso.<\/p><p>\u00a0<\/p><p>Gracias al poder de Einstein AI podr\u00e1 llevar su organizaci\u00f3n de soporte al siguiente nivel. Configuramos los Chat Bots de Einstein para ayudar a los clientes a resolver problemas diarios o utilizando Einstein Next Best Action para sugerir acciones recomendadas, en tiempo real, en el lugar de trabajo del agente.<\/p><p>\u00a0<\/p><p>Podemos ayudar a establecer Derechos de Service Cloud para que determine los diferentes niveles de servicio que deben considerarse al atender a sus Clientes. Con estos Derechos, podemos configurar Service Cloud para asegurar que se alerte a sus agentes cuando se aproxime una violaci\u00f3n de los SLA de los Casos o cuando sucedan, y notificar a las personas involucradas y as\u00ed garantizar que se tomen las medidas adecuadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ecbce8d\" data-id=\"ecbce8d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d7f33b ani_temp elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"9d7f33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"228\" src=\"\/wp-content\/uploads\/2023\/08\/Layer-76.png\" class=\"attachment-full size-full wp-image-5238\" alt=\"Optimizing-Your-Service-Cloud\u200b\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Optimizar su Service Cloud <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cb8ed1 min_height2 elementor-widget elementor-widget-text-editor\" data-id=\"0cb8ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos aseguramos de que sus procesos en Service Cloud puedan adaptarse a medida que cambien las necesidades del negocio. Nuestros expertos certificados en Service Cloud de Salesforce pueden ayudar a optimizar su inversi\u00f3n en Service Cloud.<\/p><p>\u00a0<\/p><p>Como expertos certificados en Service Cloud, trabajamos para satisfacer sus necesidades en Salesforce de manera continua. Administramos su Service Cloud mientras se ocupa de manejar su negocio.<\/p><p>\u00a0<\/p><p>Si su instancia de Service Cloud incluye o requiere una cantidad considerable de desarrollo personalizado, desde Triggers de Apex hasta Componentes Web de Lightning, nuestros desarrolladores lo ayudar\u00e1n a mantener su c\u00f3digo personalizado, as\u00ed como tambi\u00e9n a dar soporte a nuevas funcionalidades.<\/p><p>\u00a0<\/p><p>Lo ayudamos a medir las tasas de adopci\u00f3n actuales, identificar cuellos de botella y obtener el feedback necesario para determinar los pasos que se pueden tomar para mejorar la adopci\u00f3n, estandarizar procesos y aumentar eficiencias para maximizar el ROI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f3774c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f3774c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7727cb\" data-id=\"c7727cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b7b791 elementor-widget elementor-widget-heading\" data-id=\"0b7b791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfListo para comenzar con su Service Cloud? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46860cf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"46860cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/staging.nespon.com\/es\/contactenos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-play\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Trabajemos juntos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Cloud Service Cloud permite a las empresas reducir costos y aumentar el ROI con la plataforma de servicio m\u00e1s completa del mundo. Con Service Cloud, podr\u00e1 elegir de qu\u00e9 manera comunicarse con sus clientes, ya sea por correo electr\u00f3nico, tel\u00e9fono, redes sociales, comunidades online, chat, texto y m\u00e1s. \u00a0 Para mantener un nivel de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6168,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6501","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Expertos certificados en implementaci\u00f3n de Salesforce Service Cloud<\/title>\n<meta name=\"description\" content=\"El profundo conocimiento y especializaci\u00f3n de Nespon en la implementaci\u00f3n de Salesforce Service Cloud acelera los resultados de entrega.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, 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